Refund policy

Non-returnable
Items are non-returnable once used.
Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You have 10 days from the time you receive your order to report damages.

You can contact us at brittany@aromasociety.com for any return/exchange question. If your return/exchange is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return/exchange will not be accepted.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund/exchange was approved or not. If approved, you’ll be automatically refunded on your original payment method, or be provided with a new tracking number for your exchanged product. Please remember it can take some time for your bank or credit card company to process and post the refund too.